Privacy Policy

Effective date: 01 January 2025

Buyzoneterprises (“we”, “us”, “our”) collects and uses personal data to provide home repair services, process bookings and communicate with customers. We take your privacy seriously and comply with the UK GDPR and Data Protection Act 2018.

1. Data we collect

Contact data: name, email address, phone (if provided), postal address (for bookings).
Booking data: preferred date/time, service details, notes, photographs you upload.
Payment data: where applicable, processed by our payment provider; we do not store full card data on our servers.
Usage data: cookies and analytics data used to improve our website.

2. Why we process your data

To provide and manage bookings, repairs and services.
To send service confirmations, invoices and support communications.
To comply with legal obligations and to prevent fraud.
With your consent, to send marketing emails (you can unsubscribe at any time).

3. Legal basis

We rely on contractual necessity (to perform the contract you enter when booking), our legitimate interests (service improvement, fraud prevention), legal obligations, and consent (for marketing).

4. Sharing data

We may share your data with:

Engineers and contractors who perform the work;
Payment processors and third-party service providers (e.g., booking platforms);
Legal or regulatory authorities when required by law.

5. International transfers

Where we transfer data outside the UK, we will ensure appropriate safeguards (standard contractual clauses or adequacy decisions) are in place.

6. Data retention

We retain personal data for as long as necessary to provide our services, comply with legal obligations and resolve disputes (typically up to 7 years for accounting purposes, unless otherwise required).

7. Your rights

You have the right to access, correct, erase, restrict processing, object to processing, and request data portability. To exercise these rights contact support@buyzoneenterprises.com. You can also lodge a complaint with the UK Information Commissioner’s Office (ICO).

8. Security

We implement reasonable technical and organisational measures to protect personal data. However, no internet transmission is fully secure — if you suspect a breach contact us immediately.

9. Cookies

We use cookies for essential site functions and analytics. See our Cookie Policy for details and opt-out instructions.

10. Contact

Data protection enquiries: support@buyzoneenterprises.com

Address: 82 James Carter Road, Mildenhall, United Kingdom.